Delivery, Refund, and Returns Policy
Thanks for shopping at HolisticHabibah.com.
All items where necessary will come with instructions either on the label or within the package, you may receive additional details via email. For virtual items you can download this at the time of purchase, or find a link in your confirmation email. Download links are active for 14 days.
We want you to be happy with your purchase. We’re here to help, get in touch.
Delivery Policy
At HolisticHabibah.com, we strive to ensure that your order reaches you promptly.
- Delivery Time: Our standard delivery time is within one week of purchase.
- Shipping: Items are shipped from our store to your door within 48 hours of order placement, Monday to Friday.
- Delivery Cost: The delivery cost is a standard £3.75.
- Couriers: Shipping is usually with Yodel, Evri, or Royal Mail. We select a 48-hour service for these shipments.
If a parcel is claimed as not received but the courier shows evidence of delivery, you will need to provide a crime reference number to obtain a refund or replacement.
Returns
Because of the personal use of our products, all items are non-returnable.
We only accept the return of items if received faulty.
To be eligible for a return, please contact us within 72 hours of receiving the item.
The item must be unused and in the same condition that you received it.
Please send pictures and description of the fault.
The item must be in the original packaging.
If the item is faulty, we will agree to the return. Please use a trackable postage service.
Refunds
Once we receive your item, we will immediately notify you of the status of your refund after inspecting the item.
If we approve your return, we will then process a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Postage
Postage costs are non-refundable.